KHALED's CV
KHALED WALID ALDAIRATANI
Showroom Manager | Branch Manager | Sales Manager
Profile summary
Accomplished Showroom Manager with 10 years of progressive experience in showroom operations, team leadership, and branch management across the UAE and Syria. Track record of executing branch setup and launch from the ground up, managing end-to-end showroom operations, and directing sales teams to achieve revenue targets. Dedicated to maintaining high operational standards, delivering bespoke client solutions, and fostering cross-cultural team collaboration.
Career highlights
Showroom Setup and Operations: Led the setup and operational readiness of a new showroom branch from the ground up, managing end-to-end showroom operations for home furnishing products.
Sales Team Management: Managed and coached a sales team to achieve revenue targets while directing client consultations and coordinating logistics and installation schedules.
Technical Support Operations: Handled first and second line IT support operations, managing hardware and software issues alongside network configuration for client workstations and equipment.
Key skills
Professional experience
Directs showroom operations for curtains, blinds, wallpaper, and rugs while guiding a sales team toward monthly and annual revenue targets. Partners with senior management on business strategy, promotional campaigns, and market expansion initiatives while analyzing sales performance data to generate management reports.
- Led the successful setup and launch of a new showroom branch, managing fit-out and operational readiness from the ground up since 2021.
- Coaches sales staff on product knowledge, negotiation techniques, and client handling best practices to maintain operational standards.
- Manages daily branch activities to ensure alignment with corporate sales objectives and customer service benchmarks.
- Evaluates sales performance data and builds management reports to support strategic business decisions.
Guided client consultations for custom home furnishing solutions covering curtains, blinds, wallpaper, and rugs. Directed the full sales cycle from initial quotation to post-installation follow-up.
- Managed client interactions through negotiation, deal closure, and post-installation steps.
- Coordinated with logistics and installation teams to ensure timely delivery and client satisfaction.
Directed inbound customer operations, managing service requests and complex product inquiries across multiple product lines while maintaining established communication standards.
- Coordinated follow-up support and escalations to maintain high customer satisfaction standards.
- Handled daily service requests and inquiries across multiple product lines with professionalism.
Operated within technical support functions, managing daily hardware and software issues across client sites. Maintained networking equipment and user workstations according to operational requirements.
- Resolved incoming hardware and software support tickets for end users.
- Configured routers, switches, printers, and user workstations in client environments.
- Installed and configured microwave links while performing VSWR testing, RF installation, and full network commissioning.
- Executed site deployments across multiple network generations.
Education
Electronics & Telecommunications Engineering
- Graduation Project: Design & Implementation of Adaptive Modulation & Coding System (AMC) using FPGA - Score: 89% (Distinction)
Certifications
Languages
Arabic · Native
English · Professional